Payments

True North accepts debit and credit card ONLY. All payments are required upon booking the appointment to secure your scheduled cleaning. An official confirmation will be emailed to you upon receiving your payment. All payments are non-refundable unless a 72 hour notice is provided to [email protected] for any changes.

Equipment & Supplies

We provide our own cleaning supplies and equipment, including professional-grade vacuums. All cloths and equipment are fresh and clean when we start to work in your home. If you would like us to use your own equipment, we will be happy to do so, but we cannot be held liable for ANY damages.

Quality Control

Client will receive a courtesy call when cleaning is approximately 30 minutes from being complete. We require the client use that time to look around and ensure the cleaning meets his/her satisfaction (dust bunnies, cobwebs, smudges, food crumbs, lime in tub, etc). If there is anything the client would like to see improved, please feel free to contact the office.

Once the cleaner is dismissed from the home that signifies that the cleaning met the client's expectations. True North is not able to resend a cleaner to the home for a redo at a later time.

Breaks & Damages

True North takes great care when cleaning your home, however, accidents can happen. If you notice breakage/damage, please notify us immediately so we may take appropriate action. Items of extreme value (monetary or sentimental) should be dusted or cleaned by the customer. Please note that antiques, irreplaceable one-of-a-kind and hard-to-find items are not covered by our breakage and loss policy. We suggest that such items be moved to a safe location on the day of your cleaning. We cannot be responsible for breakage of items which are unstable or in an unstable environment. All surfaces are assumed sealed and ready to be cleaned without causing harm.